Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. This means that all tags, labels, and accessories should be included. If the item has been opened or used, it may not be eligible for a return. We recommend checking your items upon receipt to ensure they meet these criteria.
How to Initiate a Return
To start a return, please contact us by emailing [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 48 hours with further instructions. Please do not send your item back without first receiving confirmation from our team.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that your returned item is safely returned to us. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear on your statement, depending on your bank or payment provider.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. This process allows you to choose exactly what you want without any delays. If you have questions about the new item, feel free to reach out to us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will require photos of the damage or defect to process your claim. In most cases, we will offer a replacement or a full refund for the damaged item. Please do not return damaged items without our prior approval.
Contact Information
If you have any questions about our Return and Refund policy or need assistance, please reach out to us via email at [email protected]. Our customer service team is here to help you with any concerns you may have. We appreciate your understanding and look forward to assisting you.